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For Patients

Step 1 :

Complete Pre Admission booklet and mail as soon as possible.

*Please note that regular mail can take up to 10 working days to arrive.

– If you are booked in only a few days prior to surgery, you can either email or fax the form or click on the below links to download a fillable PDF Pre Admission Booklet.

click here to download Adult Pre Admission Booklet

click here to download Paediatric Pre Admission Booklet

Step 2 :

Our Pre Admission Nurse shall call you 1 -2 days prior to your surgery to discuss your admission and answer any questions.

*Please contact us if you have not received a call by lunchtime the day before your surgery.

Feeling unwell within 24 hours of your admission please advise us and your surgeon ASAP so your surgery can be rescheduled.

General and IV Sedation Anaesthetics:

You must have nothing to eat 6 hours before your admission time; this includes no chewing gum, lollies or mints.

Only drink clear fluids; water or clear apple juice (not soft drink) up to 4 hours prior.

Fasting keeps the stomach empty and provides a safer anaesthetic. If you have not fasted adequately your surgery may be delayed or cancelled.

Fasting times shall be confirmed with our Nurse on your Pre Admission phone call.

Local Anaesthetics:

You do not need to fast. Have a light meal prior to your admission.

Ensure you have discussed with your Surgeon/GP what medications you can take on the day of surgery as some medications may require ceasing up to a week prior to your Surgery.Our Pre Admission Nurse shall discuss with you your medication regime as some may be required to be brought with you eg. Insulin, Ventolin.

Please note if you are on blood thinning medication that you have had a blood test taken the day prior at the latest so the hospital can obtain the results in time for your surgery.

Your length of stay in recovery can vary from 30 minutes to 3 hours depending on the anaesthetic, type surgery and how you are feeling.

General Anaesthetic patients you must have someone drive you home and stay with you overnight. If this is not organised prior to your Admission it will result in your surgery being postponed until a responsible adult carer is available.

You will be given written discharge instructions regarding care of your operation site, pain medication, post-operative appointment and general post-operative care.

Admission Time is usually an hour prior to your surgery.

Steps :

1. Upon arrival you will need to check in at Reception, complete paperwork and payment (if required).

2. Be admitted by our Pre-Admission Nurse.

3. See the Anaesthetist and Surgeon.

4. Change into hospital attire (adult’s admission only) and escorted to the waiting room.

Please note:bring a book as waiting times can vary. There are TV’s and magazines in the waiting rooms.

  • Wear comfortable clothes that are easy to remove and put back on.
  • Nail polish is best removed as it prevents our pulse monitoring devices from working. Artificial/gel nails are acceptable as long as toes are free from polish.

It is daunting for a child/parent to be admitted to a hospital, talk to your child honestly about his/her upcoming surgery to prepare for the experience.

  • Prior to surgery be informed about your child’s surgery; ask the surgeon/anaesthetist any questions you may have.
  • What you tell your child depends on their age, maturity & coping ability.
  • Explain to your child that the nurses and doctor will need to touch them (eg. temperature, listen to their chest& pulse)
  • Keep routines as normal as possible, however do not send your child to school on the day of surgery.
  • Be aware your child may pick up any changes in your behavior that day. Always portray a positive attitude.
  • Even though your child is fasting you need to look after yourself.
  • If possible bring another adult for support especially for the trip home.
  • Please make necessary arrangements for siblings to be cared for at home.
  • Bring favourite toy, book, blanket, dummy, game and charger.
  • A change of clothes is recommended.
  • Clothing is preferred to be loose button down the front eg.Pyjamas.
  • For infants please bring a bottle of formula if required.

click here To assist your in child’s visit to our hospital the attached link is to a colouring book that they can use

Recovery

After surgery your child will be cared for by highly trained and experienced nurses. Our Recovery nurse will ring the waiting room or you’remobile when your child is waking from the anaesthetic. Only 1 parent is initially allowed into the recovery room, once your child is awake the second adult can enter. Please remember we have other patients in recovery so it is important to be quiet.

It is advisable to stop smoking before your operation, this is important as it aids in your anaesthetic and recovery.

Sir John Monash Private Hospital has agreements with most of the major health funds.

Please check prior to your admission with your health fund directly in regards to an excess/co-payments and your coverage.

Dental Patients

Please note that there will be an out-of-pocket with HCF. If you do not have private health insurance call our accounts department for a quote. Workcover/TAC patients should have confirmation of approval in writing and a copy sent to us prior to the day of your surgery.

We only accept Cash/EFTPOS, Visa, Mastercard or bank cheques.

We do not accept Personal cheques, American Express or Diners cards.

Payments must be finalised at the time of admission and prior to the commencement of surgery.

Copy of Australian Charter of Rights and patient rights and responsibility policy

Patients have the right to:

ACCESS:

  • Healthcare services and treatment that meets my needs

SAFETY:

  • Receive safe and high quality health care that meets national standards
  • Be cared for in an environment that makes me feel safe

RESPECT:

  • Be treated as an individual, and with dignity and respect

PARTNERSHIP:

  • Ask questions and be involved in open and honest communication
  • Make decisions with my healthcare provider, to the extent that IU choose and am able to
  • Include people that I want in planning and decision-making

INFORMATION:

  • Clear information about my condition, the possible benefits and risks if different tests and treatments, so I can give my informed consent
  • Receive information and services, waiting times and costs
  • Be given assistance, when I need it, to help me to understand and use health information
  • Request access to my health information
  • Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe

PRIVACY:

  • Have personal privacy respected
  • Have information about me and my health kept secure and confidential

GIVE FEEDBACK:

  • Provide feedback or make a complaint without it affecting the way that I am treated
  • Have concerns addressed in a transparent and timely way
  • Share my experience and participate to improve the quality of care and health services

CHARTER OF HEALTHCARE RIGHTS

Patients have a responsibility to:

  • Arrive for scheduled appointments on time or notify the facility of any delays.
  • Provide complete and accurate information regarding your conditions, medical history and other information that is pertinent to proper care, eg. medications, allergies, physical restrictions.
  • Cooperate in your care and treat everyone with care and respect
  • To read all information provided and ask relevant questions pertaining to proposed surgery
  • Tell us of any religious or cultural requirements.
  • Make appropriate arrangements for post discharge care.
  • Inform the staff of any administrative problems and to pay their account promptly.

Patient Property/Valuables

The hospital provides due care but no responsibility for the protection or security of any personal belongings or valuables while a patient is at the facility. Any claim of impropriety regarding patient’s property will be directed to the Chief Executive Officer or Director of Nursing for investigation and response.

Complaints Procedure

  • Any person who visits the facility has the right to lodge a complaint.
  • If they wish to do so, they should submit their complaint in writing to the Complaints Officer who is the Chief Executive Officer of the hospital.
  • The complaint will be thoroughly investigated by the Complaints Officer, findings documented and a meeting arranged to discuss the findings with the person who has lodged the complaint and other relevant parties, if necessary.
  • Any verbal complaints will also be investigated.
  • A follow up letter outlining all issues regarding the complaint, the findings, outcome & resolution discussed between the Complaints Officer and complainant will be sent to the complainant and a copy kept at the hospital.
  • The outcome/findings will be referred to appropriate parties such as Board of Management, Medical Advisory &/Staff Meetings, for further discussion, such as resolution, changes to procedure etc.
  • The person who lodges the complaint will not be discriminated in any way. Details related to the complaint (maintaining their privacy) will be placed in the Issues, Incidents and Improvement Request (III R) system.

Important Information Update: COVID-19

Sir John Monash Private Hospital does not admit patients requiring admission for respiratory infections, therefore no known COVID-19 positive patients are accepted at our hospital.

  • A few days prior to your surgery, the admission nurse shall call you to ask COVID-19 screening questions and re-confirm your suitability for elective Please advise the staff if you are feeling unwell
  • Patient relatives and carers will be discouraged from remaining at the facility after the patient’s admission. The relative/carer will be notified when the patient is ready for discharge. Where possible, only one relative/carer should attend the facility with the patient.
  • All patients and visitors must wear a mask in the hospital if over the age of 12.

Relatives & carer ‘s requiring to stay greater than 15 minutes will be asked to check in with the QR code on their phone and complete the “Visitor Declaration Form.

In addition, all staff, doctors, assistants & service providers must complete the daily Health Declaration Form.

The safety of our patients and staff remains our highest priority.